Cash on service — not yet paid
Cancel anytime before the appointment with no charge. Nothing was paid, so no refund is required.
· Money matters
Refund & cancellation policy.
Last updated: May 2026
We’ve designed our refund flow to be fair to both customers and professionals. The exact outcome depends on your payment method and the booking’s state when you cancel. These policies are provided for platform use and may be updated from time to time.
Cancellation scenarios
Cash on service — already paid
If the cash was already marked paid (you paid the professional in person), cancellation goes through an admin review. Our team will arrange an adjustment or refund where appropriate.
Online paid — refund review required
When you cancel an online-paid booking, the booking status moves to cancelled and a refund review is created. Our team manually reviews the case and processes an approved refund via the original payment method.
Online — payment pending or failed
If the online payment never completed (pending or failed) and the booking is cancelled, no refund is required because no funds were captured.
Completed bookings
Once a service has been performed, the booking is generally not refundable from the customer side. If you have concerns about service quality, contact support and we'll review the case personally.
How the refund process works
- 1
Cancel your booking
From your bookings page, cancel the booking. If it's an online-paid booking, a refund review is created automatically.
- 2
Admin review
Our team reviews the cancellation — typically within 1–2 business days. We may contact you for clarification.
- 3
Refund processed
Once approved, the refund is initiated via Razorpay back to your original payment method.
- 4
Money in your account
Bank/UPI processing takes 3–7 business days from the initiation date.
Typical refund timeline
Review: 1–2 business days · Razorpay initiation: same day after approval · Bank/UPI credit: 3–7 business days from initiation.
Total: most refunds reach you within 5–10 business days of cancellation.
Disputes & resolutions
If a refund is rejected and you believe the decision is incorrect, reply to the support ticket or open a new one with additional context. Disputes are reviewed by a separate team member from the original decision.
For service-quality concerns on completed bookings, contact support within 7 days of the appointment so we can investigate while details are fresh.
Need help with a specific case?
Raise a ticket from your account or reach out via the contact page.